Terms & Conditions

Last updated: 6 October 2026

1. About DreadLab

These terms apply to consumer purchases made through www.dreadlab.co.uk and to use of our website.

Our business is based in England.

DreadLab
16 Lissett Close
Lincoln
LN6 0SY
United Kingdom
Email: sales@dreadlab.co.uk
UK VAT number: GB270801031

In these terms, “we”, “us” and “our” mean DreadLab. “You” means the customer or website visitor.

Nothing in these terms limits your statutory consumer rights. Please contact us separately about wholesale purchases.

2. Products and information

The main characteristics of each product are described on its product page. Please check the description, quantity, size, colour, materials and any care or safety instructions before ordering.

We aim to display products accurately. Colours may appear slightly different depending on your screen, but this does not affect your rights if goods are faulty or do not match their description.

Please follow the instructions and warnings supplied with products. Our website guides provide general information and do not replace product-specific instructions.

3. Ordering and your contract

You can review and correct your basket, delivery details and payment information before submitting your order. Submitting an order is an offer to buy the selected goods at the total shown at checkout.

Your order is accepted when we expressly confirm acceptance by email, collect payment rather than merely authorising it, or dispatch the goods, whichever happens first. An automated acknowledgment that only confirms receipt of your order does not, by itself, constitute acceptance.

If we cannot accept your order, for example because an item is unavailable or payment cannot be authorised, we will tell you and promptly return any payment taken for the unaccepted order.

If we identify an error in a price or description before accepting your order, we will explain the error and give you the opportunity to confirm a corrected order or cancel. We will not charge a higher price without your agreement.

Once a contract has been formed, we will not change the agreed goods or price without your agreement. Any cancellation by us must be permitted by applicable law.

Please provide accurate contact and delivery details and contact us promptly if you notice a mistake. We cannot guarantee that an address can be changed after dispatch.

Contracts through this store are concluded in English. Please retain your order emails and a copy of the terms that applied when you ordered. You may contact us for a copy of your order information.

4. Prices and payment

Prices are shown in the currency displayed on the website and at checkout. Applicable taxes and any delivery charges are included in, or clearly identified as part of, the total shown before you place your order.

The payment methods available for your order are displayed at checkout. These may include payment cards, PayPal, Shop Pay, Google Pay and Klarna, depending on your location, device and eligibility.

Payment is due in accordance with the payment option you select. Any separate agreement with a payment or finance provider does not remove our responsibilities as the seller.

Price changes made after we accept an order do not change the price of that order.

5. Dispatch and delivery

Orders are dispatched from the United Kingdom. We normally dispatch within one working day, Monday to Friday, excluding public holidays, unless a different dispatch period is stated before purchase.

Available destinations, delivery options, charges and estimated delivery times are shown on our Shipping page and at checkout. Standard UK delivery is free under our published shipping offer.

Unless another delivery period has been agreed, we will deliver without undue delay and within 30 days of the contract being made.

If your order is delayed or missing, please contact us. Your statutory rights concerning late or failed delivery remain unaffected, including any right to set a reasonable additional delivery deadline or end the contract and receive a refund.

Goods remain our responsibility until they are received by you or someone you nominate. The statutory exception applies where you independently appoint a carrier that we did not offer.

6. EU deliveries and import charges

For deliveries to European Union destinations covered by our shipping service, applicable VAT, customs duties and customs clearance charges are prepaid in accordance with our shipping policy. This applies regardless of order value. You should not be asked to pay these charges again on delivery.

If a carrier requests an unexpected import payment for an EU order, please contact us so that we can investigate and resolve it.

For destinations outside the EU, including Switzerland, local import taxes, duties or carrier clearance charges may be payable by the recipient unless checkout expressly states that they are included or prepaid. Any such charges are separate from our delivery charge.

7. Your statutory right to cancel

If you are a consumer buying at a distance, you generally have the right to cancel your purchase without giving a reason within 14 days after the day you, or someone you nominate other than the carrier, receive the goods.

If goods from one order are delivered separately, the cancellation period runs from receipt of the last item. If one item is delivered in several parts, it runs from receipt of the final part.

To cancel, send a clear statement to sales@dreadlab.co.uk or to DreadLab, 16 Lissett Close, Lincoln, LN6 0SY, United Kingdom. You may use the cancellation form below, but you do not have to. Sending your cancellation before the deadline is sufficient; you do not need to wait for our approval.

Returning goods after cancellation

You must send the goods back without undue delay and no later than 14 days after telling us you are cancelling. Sending them before that deadline is sufficient.

Return goods to:

DreadLab
16 Lissett Close
Lincoln
LN6 0SY
United Kingdom

We provide a free prepaid return label for UK orders. Please contact us to obtain it. For change-of-mind returns from outside the UK, you are responsible for the direct return postage costs unless we have agreed otherwise.

Please package returns securely and keep proof of posting. The requirement to contact us for a label does not make your cancellation dependent on our approval.

Refunds following cancellation

We will refund the payments due for the cancelled purchase, including the cost of our least expensive standard delivery option. If you selected an upgraded delivery service, we do not have to refund the additional upgrade cost.

We will refund without undue delay and within 14 days after being informed of your cancellation. Where goods have been supplied, we may withhold the refund until we receive them back or you provide evidence that you have sent them back, whichever happens first.

Refunds are made using the original payment method unless you expressly agree otherwise. We do not charge a refund fee.

You may inspect goods as you reasonably could in a shop. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging is not a condition of exercising your statutory cancellation right.

Exceptions

Statutory exceptions apply only where their legal conditions are met. These can include goods made to your specifications or clearly personalised, and sealed goods genuinely unsuitable for return for health protection or hygiene reasons once unsealed after delivery. We will identify any applicable exception before purchase.

Choosing a standard colour or size does not, by itself, make an item personalised. These exceptions do not remove your rights concerning faulty or incorrectly supplied goods.

8. Our additional 30-day returns offer

In addition to your statutory rights, we accept change-of-mind returns of unused goods in their original condition and packaging when you contact us and send them back within 30 days of receipt.

UK orders qualify for a free prepaid return label. Customers returning unwanted goods from outside the UK pay the direct return postage costs.

We refund the returned goods and the applicable original standard delivery charge under our Returns policy. Any additional charge for an upgraded original delivery service is excluded.

The unused-condition and original-packaging requirements apply to this additional voluntary offer. They do not restrict your statutory cancellation rights or rights relating to faulty goods.

9. Faulty, damaged or incorrect goods

We must supply goods that are of satisfactory quality, fit for their purpose and as described.

If goods are faulty, damaged or incorrect, contact us with your order details and a description of the problem. Photographs may help us resolve the issue, but we will not impose requirements that unlawfully restrict your rights.

Under the Consumer Rights Act 2015, UK consumers generally have a short-term right to reject faulty goods within 30 days, subject to the applicable statutory rules. After that period, rights may include repair or replacement and, where the legal conditions are met, a price reduction or refund.

We will bear the reasonable return costs where required for faulty or incorrectly supplied goods. Our 30-day voluntary returns period does not limit how long your statutory rights may apply.

Legal guarantee rights for EU customers

The following official notice explains statutory rights when buying goods as a consumer in the European Union. These rights are separate from our voluntary 30-day returns offer and do not limit any additional mandatory protection that applies to your purchase.

10. Cancellation form

Complete and return this form only if you wish to cancel your contract. You may also cancel by another clear statement.

To: DreadLab, 16 Lissett Close, Lincoln, LN6 0SY, United Kingdom
Email: sales@dreadlab.co.uk

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:
________________________________________

Ordered on (*) / received on (*):
________________________________________

Order number, if available:
________________________________________

Name of consumer(s):
________________________________________

Address of consumer(s):
________________________________________

Signature of consumer(s), only if this form is submitted on paper:
________________________________________

Date:
________________________________________

(*) Delete as appropriate.

11. Website use and intellectual property

You must not use our website for unlawful or fraudulent purposes, attempt unauthorised access, introduce malicious software or interfere with its operation.

Website text, photographs, graphics, branding and other content belong to DreadLab or their respective rights holders. You may use the website for personal shopping and information, and as otherwise permitted by law. Commercial reproduction requires the relevant rights holder’s permission.

If you submit a product review for publication, you permit us to display it with the name or identifier you choose. Reviews must be lawful and must not infringe another person’s rights. This permission does not give us unrestricted rights to private correspondence.

We may temporarily restrict website access for maintenance or proportionate security reasons. This does not remove our obligations concerning accepted orders.

12. Shopify, privacy and cookies

Our store is hosted by Shopify. Shopify collects and processes personal data when you visit or purchase from our store, including to provide Enhanced Services using information about interactions with our store, other merchants and Shopify.

Information may be shared with Shopify and other service providers in other countries to provide these services. Details are explained in our Privacy Policy and Cookie Policy.

You can read Shopify’s Consumer Privacy Policy and visit the Shopify Privacy Portal to learn about applicable rights and choices, including objections and withdrawal of consent.

Accepting these terms does not itself constitute consent to optional marketing, advertising cookies or other processing that requires separate consent.

Links to third-party services are provided for convenience. Their own terms may apply to their services, but this does not exclude our responsibilities for your purchase from DreadLab.

13. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We do not exclude or restrict liability where doing so would be unlawful. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and obligations and remedies that cannot be excluded under consumer or product liability law.

Nothing in these terms makes you responsible for our own unlawful conduct or removes a remedy available to you under applicable law.

14. Complaints

If you have a complaint, please contact sales@dreadlab.co.uk or write to our postal address above, including your order number where available. We will investigate and work with you to resolve the issue.

Using our complaints process does not prevent you from exercising your legal rights.

15. Applicable law and changes to these terms

These terms are governed by the law of England and Wales. If you are a consumer living elsewhere, this choice does not deprive you of mandatory protections provided by the law of your country of habitual residence where those protections apply.

Nothing in these terms removes your right to bring proceedings in a court available to you under applicable consumer jurisdiction rules.

We may update these terms for future orders. The version provided when you place an order applies to that order, subject to any later changes expressly agreed with you or required by law.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.